At Gaurav Stock Experts, we value customer satisfaction. This Cancellation and Refund Policy explains the conditions under which you can cancel our services and how refunds will be processed.
1. Cancellation of Services
a. Subscription Services:
- You may cancel your subscription to our stock market consultancy services at any time. However, cancellation will be effective at the end of the current billing cycle.
- No partial refunds will be issued for the remainder of the billing cycle.
b. One-Time Services (e.g., consultations, reports):
- For one-time consulting services or reports, cancellations must be requested at least [insert time frame, e.g., 24 hours] prior to the scheduled service or delivery.
- If you cancel after this period or fail to attend the scheduled consultation, no refunds will be provided.
2. Refund Policy
a. Subscription Refunds:
- Subscription fees are generally non-refundable. However, if you believe you have been charged in error or there are extenuating circumstances, you may contact us within [insert time frame, e.g., 14 days] of the charge to request a refund.
- Refunds, if approved, will only cover the amount paid for the current billing period and will not include previous periods or partial use of services.
b. One-Time Services Refunds:
- If you cancel a one-time consultation or service within the allowed time frame, you will be eligible for a full refund.
- If we fail to deliver the agreed service due to unforeseen circumstances on our end, we will issue a full refund or reschedule the service at no additional cost to you.
3. How to Request a Refund
To request a cancellation or refund, please contact our customer support team at gouravstockexpert@gmail.com with the following information:
- Your name
- Transaction ID or invoice number
- Reason for cancellation or refund request
Once we receive your request, we will review it and respond within [insert time frame, e.g., 7 business days].
4. Refund Processing Time
If a refund is approved, it will be processed within [insert time frame, e.g., 7–10 business days]. Refunds will be issued to the original payment method used at the time of purchase. Please note that your financial institution may take additional time to reflect the refund in your account.
5. Non-Refundable Services
The following services are non-refundable:
- Any services rendered or delivered in full.
- Custom reports or consulting packages already delivered.
- Fees related to third-party services that we do not directly control.
6. Changes to the Cancellation and Refund Policy
We reserve the right to modify or update this Cancellation and Refund Policy at any time. The updated policy will be posted on our website with the October17,2024 date. Continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions regarding our Cancellation and Refund Policy, please contact us at:
Gaurav Stock Experts
Email: gouravstockexpert@gmail.com
Phone: 7015963363
Address: Amar chowk, near govt school, By pass road, Nissing karnal 132024